Cancellation and Refund Eligibility:

• Customers may request a refund for services within 5 days from the date of purchase or commencement of service, whichever is applicable.
• To be eligible for a refund, customers must provide a valid proof of purchase or service agreement.

Non-Refundable Services:

• Certain services may be non-refundable, such as customized or personalized services, or services that have been partially or fully rendered.

Refund Process:

• To initiate a refund, customers must contact our customer support team and provide relevant information, including the reason for the refund request and any supporting documentation.
• Once the refund request has been received, it will be reviewed within 5 business days.
• Approved refunds will be processed within 5 business days and credited back to the original payment method used, unless otherwise agreed upon.

Partial Refunds or Service Credits:

• In some cases, a partial refund or service credits may be offered as an alternative to a full refund, based on the nature of the service and the issue raised by the customer.
• Any agreed-upon partial refund or service credits will be stated clearly and provided within the agreed time frame.

Exceptions and Limitations:

• The following situations may affect refund eligibility or terms:
  • Violation of our terms of service or relevant policies.
  • Inability to access or utilize the service due to reasons beyond our control.
  • Services provided by third-party partners, which may have their own refund policies.

Final Discretion:

• We reserve the right to exercise final discretion in determining refund eligibility, considering individual circumstances and adherence to our policies.